Supervised Contact2019-07-10T10:38:38+00:00

Supervised Contact

What we do

Since 2004 we have delivered this service in partnership with local authorities across the UK

Investing In Children Logo - ROC Family Support

What we do

Since 2004 we have delivered this service in partnership with local authorities across the UK

Investing In Children Logo - ROC Family Support

Child-focused team

In 2012 we won the contract to deliver the entire service on behalf of Stockton Borough Council, operating from a ten room contact centre in the heart of Stockton.

Our passionate, well-trained, child-focused team raised £3,000 charitable funding to redecorate the centre and theme each room (farm, car, under the sea etc) to create a more child-friendly experience. We also deliver supervised contact on behalf of other Local Authorities.

Safeguarding is our priority and we have robust systems and processes to record and report concerns.

Our wrap around service includes liaising with social workers and families to set up contact, transport if needed, completing internal risk assessments, writing reports for social workers and for court, life story work, final contacts and providing a range of data to the Local Authority.

We also seek feedback from children and family members to help develop the service. We go the extra mile to make the contact experience as child centred as possible.

What do you like about the service?

What do you like about the service? is one of the questions on the feedback questionnaire at the contact centre.

The reply from one parent: “Everything. At first I was annoyed I had to come to a contact centre but everybody here was helpful, understanding and had great advice. Also my son loved it!”

Child-Focused Team

In 2012 we won the contract to deliver the entire service on behalf of Stockton Borough Council, operating from a ten room contact centre in the heart of Stockton.

Our passionate, well-trained, child-focused team raised £3,000 charitable funding to redecorate the centre and theme each room (farm, car, under the sea etc) to create a more child-friendly experience.

Safeguarding is our priority and we have robust systems and processes to record and report concerns.

Our wrap around service includes liaising with social workers and families to set up contact, transport if needed, completing internal risk assessments, writing reports for social workers and for court, life story work, final contacts and providing a range of data to the local authority.

We also seek feedback from children and family members to help develop the service. We go the extra mile to make the contact experience as child centred as possible.

What do you like about the service?

What do you like about the service? is one of the questions on the feedback questionnaire at the contact centre.

The reply from one parent: “Everything. At first I was annoyed I had to come to a contact centre but everybody here was helpful, understanding and had great advice. Also my son loved it!”

Testimonials

During our inspection we found the organisation was very much child and family-centred, inclusive and underpinned by a genuine desire to offer as high a quality service as possible.
We spoke with relatives who told us they had every confidence in the staff’s abilities to provide outstanding care. One relative told us; ‘The staff are outstanding.’ and ‘Yes, can’t fault it. I would struggle without them. I wish I could have it full time.
We found the staff in the service worked closely with other professionals. We saw records of ‘Team around the Family’ meetings where members of the service attended with other professionals from a multi-agency backgrounds.

One commissioner told us; my feedback would always be very positive. I have worked with them now for around 5 years with some very demanding services. I have always found them to be an excellent service provider with a high quality and very stable staffing team.