Investing In Children Logo - ROC Family Support
NACCC Logo - ROC Family Support

Every month ROC Family Support successfully delivers thousands of hours of essential support work for local authorities, children and young people and parents in County Durham and Teesside to help families in times of challenge

What We Do

  • Supervised contact/transport for local authorities with reports for social work/court use
  • Supported contact for mediation (we have enhanced accreditation with National Association of Child Contact Centres)
  • CQC Outstanding personal care/home support for under 25s
  • Outreach/respite for children and young people with complex needs
  • Family support services e.g. monitoring visits, parent coaching

The service, which used to be called Reach Out Care Support Services, was started in 2001. Our portfolio includes Children In Need, Looked After Children and Children with Complex Needs.

We are proud to have Investors in Children accreditation which demonstrates our listening culture.


During our inspection we found the organisation was very much child and family-centred, inclusive and underpinned by a genuine desire to offer as high a quality service as possible.
We spoke with relatives who told us they had every confidence in the staff’s abilities to provide outstanding care. One relative told us; ‘The staff are outstanding.’ and ‘Yes, can’t fault it. I would struggle without them. I wish I could have it full time.
We found the staff in the service worked closely with other professionals. We saw records of ‘Team around the Family’ meetings where members of the service attended with other professionals from a multi-agency backgrounds.

One commissioner told us; my feedback would always be very positive. I have worked with them now for around 5 years with some very demanding services. I have always found them to be an excellent service provider with a high quality and very stable staffing team.